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FAQ

How long will it take for delivery?

If the garments are available at the time of order, then we usually allow 2 weeks for delivery. This allows time for your logo to be added to the clothing. We also understand that not every customer needs their logo on a shirt, so delivery of these items may be faster if all required sizes are in stock.

For promotional items we typically allow the following time frames.
Sea Freight Indent: 8-10 weeks from approval of artwork.
Air Freight: 4-5 weeks from approval of artwork
Custom Express: 3 weeks from approval of artwork
Local: 2 weeks from approval of artwork

What type of digital file do you need for our logo to be added?

Logo requirements will always be needed in a jpeg for embroidery and a hi resolution vector formatted pdf, eps or AI file. These files will ensure true curves are printed on your uniforms.

What is the minimum order?

There are no minimum orders required for garments. At Coachcap we understand the needs of small businesses so we make an effort to cater to all sizes of companies.

Can you provide samples for my staff to try on?

Of course we can! We know how important it is that all of your staff feel comfortable and confident in their uniforms so we are happy to supply a range of sizes to try on. We just ask that you return them once you're done sizing.